Personal & Companion Care
A familiar face for showering, dressing, mealtimes and the quiet hours in between.
Service 03 · Private Senior Care
Warmth, dignity, and a familiar face at the door.
Private, flexible care for older adults at home or in one of our welcoming residences — shaped around the kitchen, the garden, the armchair, and the people who love them.
What we offer
Quality care, shaped around your day.
A fully privately funded service — no waitlists, no government assessments, no packages to chase. You decide the hours, the days and the shape of support. From a couple of hours a week to round-the-clock care.
24-Hour & Live-in Care
For when someone needs a hand at any hour — overnight stays, live-in support, or full round-the-clock cover.
Nursing Care
Registered Nurse visits for wound care, complex medications, and clinical oversight at home.
Meals & Light Housekeeping
A proper breakfast, dishes done, laundry on, bed made — so the house keeps feeling like home.
Social Outings & Errands
Lifts to appointments, a turn around the shops, coffee with a friend — out into the world, with company.
Transitional Care · Hospital → Home
Extra hands and a steady plan for the first days back from hospital — when small things matter most.
Respite Care
Planned breaks for the family carer — a few hours, an afternoon, a weekend — so you can rest knowing things are in good hands.
Medication & Appointments
Reminders, administration, scripts collected, and a gentle nudge to the GP — nothing missed, nothing late.
How starting works
From the first call to the first visit — in days, not weeks.
A private senior-care arrangement should feel like a conversation, not a form. No My Aged Care assessment, no government waitlists. Just a phone call, a home visit, and a plan.
Step 01
Reach out
A short phone call or an enquiry form. Tell us a little about who the care is for, what's prompting the call, and what would help most right now.
Step 02
Home visit
Kez or a senior carer visits the home for a relaxed chat — meeting the person, the family, the kitchen, the rhythm of the day. No rush, no pressure.
Step 03
Match & plan
We match a regular support worker to the person and write a care plan together — hours, days, what's covered, what's not, who to call.
Step 04
First visit
The first shift is gentle. The worker arrives, the kettle goes on, the day unfolds — and we check in afterwards to make sure it felt right.
A day with us
What a typical day looks like.
Every day is shaped around the person. This is a typical, representative example — not a script.
07:30
Arrive softly
The same worker, on the same morning, kettle on, chat about the grandkids.
08:15
Personal care, gently
Showering, dressing, medication — all at the pace the person sets.
09:00
Breakfast & the news
A proper breakfast together. Sometimes the paper. Sometimes just the window.
09:45
A turn in the garden
Ten minutes watering the roses, or a short walk to the letterbox and back.
10:15
Light house tasks
Laundry on, bed made, dishes done — so the house keeps feeling like home.
11:00
Handover note
A short note to family — how the morning went, anything to watch for.
12:30
Lunch on the porch
Weather permitting, outside. A quick text to family — she ate well today, and we watched the magpies — small notes that mean everything.
Who we walk with
Independent at home, or somewhere in between.
Most of the families we work with arrive at a turning point — a hospital discharge, a partner stepping back from full-time caring, a memory change that's started to bite. Each of these is a different conversation.
You don't need a diagnosis, an assessment, or a referral to ring us. If you're trying to work out what would help — that's enough to start.
01
Older adults at home..
Living independently, wanting a hand with the day so the routine and the home stay theirs.
02
Recently out of hospital..
Short bursts of intensive support to make the first weeks home safe and steady.
03
Living with memory changes..
Consistent workers, gentle routine, family kept in the loop — the rhythm that helps most.
04
Family carers needing respite..
Planned breaks — an afternoon, a weekend, longer — so the primary carer can rest without worry.
Consistency matters
Same face at the door, week after week.
We roster the same support worker for each visit whenever we possibly can. For older adults — and especially for anyone living with memory changes — that continuity is the difference between tolerating a stranger in the home and genuinely looking forward to a familiar visit.
When life shifts — a hospital stay, a holiday, a change in needs — we plan the cover with you, brief the back-up worker properly, and keep the family in the loop. No silent swaps. No starting from scratch.
Living with memory changes
A softer rhythm, kept familiar.
When memory starts to shift, the small things matter most — the same mug, the same morning walk, the same face at the door. Our care workers support people living with memory changes by keeping the day gently predictable, letting the person lead, and working closely with family so small worries don't grow into bigger ones.
Familiar routine
Gentle cues
Family alongside
Private Senior Care · common questions
A few things families often ask.
Do I need an ACAT assessment to start services with you?
No. Unlike government-funded programs, private providers do not require a My Aged Care assessment or an Aged Care ID.
Can we request the same support worker for each visit?
Absolutely. Continuity is at the heart of how we work — we'll always try to roster the same person whenever possible, and brief the back-up worker properly when we can't.
What qualifications do your staff hold?
While the industry standard is a Certificate III in Individual Support, our service relies on Registered Nurses (RNs) for all cases requiring clinical oversight.
How fast can supports start?
We can initiate care within 24–48 hours of an initial consultation, bypassing the current waitlists for the Support at Home program. However, this is also dependent on staff availability.
Do I have to commit to a minimum number of care hours?
So we can spend unhurried time with the person and roster experienced, well-supported workers, we have a minimum booking of 2 hours per visit.
A quiet note
If you need help today.
For when something needs answering before we can speak — tap any of these to reach the service that suits:
- Triple Zero Police · Fire · Ambulance — life-threatening emergencies 000
- Carer Gateway Practical support, counselling and respite for family carers 1800 422 737
- My Aged Care Government aged-care information line, Mon–Fri 1800 200 422
- National Dementia Helpline Dementia Australia — information & support, 24/7 1800 100 500
- Lifeline 24/7 crisis support 13 11 14
- Elder Abuse Helpline Confidential advice if an older person is being mistreated 1800 353 374