Terms & conditions.

Effective: 20 May 2026

1. Who we are

This website and our services are operated by Nurtured Spark Pty Ltd (ABN 31 634 001 415), a Victorian provider of National Disability Insurance Scheme (NDIS) supports, Department of Veterans' Affairs (DVA) Veteran Social Work (delivered by Australian Association of Social Workers (AASW)-accredited social workers), and Private Senior Care. References to "we", "us" or "our" mean Nurtured Spark Pty Ltd.

2. Acceptance of these terms

By accessing or using this website, you agree to these terms. If you don't agree, please don't use the site. By engaging us to provide care, you also agree to the terms of your individual Service Agreement, which sits alongside these terms. Where the Service Agreement is more specific, it prevails.

3. Other policies that apply

• Our Privacy Policy explains how we handle your personal and health information.
• Our Cancellation Policy sets out notice periods, late arrivals and non-attendance.
• Our Conflict of Interest Policy sets out how we identify and manage real, perceived and potential conflicts.

4. About the information on this website

The content on this website is for general information only. It is not clinical advice and should not be relied on as a substitute for an individual assessment, a treating doctor's opinion, or your NDIS plan. We take reasonable care to keep the site accurate and current, but we don't warrant that everything will be complete, current, or fit for any particular purpose.

If anything on the site looks wrong or out of date, please let us know.

5. Services and Service Agreements

Care begins only after we have:

• Had an initial conversation with you (and, where relevant, your family or coordinator);
• Confirmed the funding pathway — NDIS, DVA, Medicare referral, or private; and
• Sent you a written Service Agreement covering scope, hours, fees, cancellation, complaints and review.

You are free to ask questions, take time to read it, and decide whether to proceed. Nothing is locked in. We don't use long fixed-term contracts.

6. Fees, billing and payment

• NDIS-funded supports are billed in line with the current NDIS Pricing Arrangements and Price Limits published by the NDIA. We bill plan managers, the NDIA, or the participant directly depending on plan management type, and travel is charged in accordance with NDIS rules.
• DVA Veteran Social Work is billed directly to the Department of Veterans' Affairs for eligible White and Gold card holders, in line with current DVA fee schedules.
• Private Senior Care is privately funded, with a clear written quote provided before we begin. Hours, travel and any out-of-pocket items are itemised.
• Invoices for private services are payable within 14 days unless your Service Agreement says otherwise.
• Overdue private accounts may attract a reminder fee and may pause new bookings until the account is settled.

7. Cancellation, late arrival and non-attendance

Cancellation fees, short-notice rules and non-attendance are set out in our Cancellation Policy. For NDIS clients, we apply the NDIS short-notice cancellation rules in the current NDIS Pricing Arrangements.

8. Your responsibilities as a client

To work well together, we ask that you:

• Give us accurate information about your needs, funding and circumstances.
• Treat our staff with courtesy and respect, and provide a reasonably safe environment for home visits (free of unrestrained aggressive animals, smoke-free during the session, and so on).
• Let us know promptly if your plan, address, contact details, or treating team change.
• Tell us if something isn't working — the sooner the better.

9. Our responsibilities

We will provide our services with reasonable care and skill in accordance with the NDIS Code of Conduct, the AASW Code of Ethics, AHPRA standards where they apply, and Australian consumer guarantees under the Australian Consumer Law.

10. Consumer guarantees and limitation of liability

Nothing in these terms excludes, restricts or modifies any non-excludable guarantee, right or remedy you have under the Australian Consumer Law, the Privacy Act 1988 (Cth), or other Australian consumer protection legislation.

Subject to those rights, and to the extent permitted by law, our liability for any failure to comply with a consumer guarantee (other than a guarantee of acceptable quality or fitness for purpose) is limited to re-supplying the relevant service, or paying the reasonable cost of having it re-supplied. We are not liable for indirect or consequential loss, loss of profits, savings, opportunity, or data.

11. Intellectual property

Unless stated otherwise, the content of this website — words, layout, design, photography, and the Nurtured Spark name and logo — is owned by Nurtured Spark Pty Ltd or used with permission. You may browse and download the site for personal, non-commercial use. Please don't reproduce, republish or alter our content without written consent.

12. Linked websites

We may link to third-party websites for your convenience — for example, the NDIS, DVA, OAIC, or AASW. We don't control those sites and we are not responsible for their content, accuracy, or privacy practices.

13. Availability of the website

We aim to keep the website available, but we don't guarantee uninterrupted access. We may suspend or update it without notice, and we are not liable for any technical problems arising from your use of it.

14. Complaints and dispute resolution

If something isn't right, please talk to us first — most issues are best resolved through a direct conversation. We will acknowledge written complaints within 5 business days and aim to resolve them within 28 days.

If you are not satisfied with how we have handled a complaint, you can also contact:

• NDIS Quality and Safeguards Commission — 1800 035 544 or ndiscommission.gov.au.
• Department of Veterans' Affairs — 1800 555 254.
• Australian Association of Social Workers — 03 9320 1044 or ethicscomplaint@aasw.asn.au.
• Consumer Affairs Victoria — 1300 558 181 or consumer.vic.gov.au.
• Office of the Australian Information Commissioner — 1300 363 992 (privacy matters).

15. Governing law and jurisdiction

These terms are governed by the laws of Victoria, Australia. You and we submit to the exclusive jurisdiction of the courts of Victoria and the courts that hear appeals from them.

16. Changes to these terms

We may update these terms from time to time. The current version is always published on this page with the effective date at the top. Continued use of the website or our services after a change means you accept the updated terms. Service-specific changes will be handled through your Service Agreement, not silently through this page.

17. Contact us

Nurtured Spark Pty Ltd
Email: admin@nurturedspark.com.au
Phone: 1300 677 166
Post: Nurtured Spark Pty Ltd, Metropolitan & Regional Victoria, Australia
ABN: 31 634 001 415